Hotel Sunrise

1. Check-in and Check-out

• Check-in Time: 10:00 AM (or as per hotel policy)
• Check-out Time: 10:00 AM (noon)
• Early Check-in / Late Check-out: Subject to availability and may incur additional charges.

2. Identification

• All guests must present a valid photo ID (Aadhaar card, passport, voter ID, etc.) at check-in.
• Non-resident guests are not allowed in guest rooms without prior consent.

3. Reservation Policy

• Reservations can be made via the hotel’s website, phone, or email.
• A credit card or deposit may be required to confirm reservations.
• Cancellation Policy:
  • Cancellations made at least 24 hours before the check-in date may not incur any fee.
  • Cancellations within 24 hours of check-in may be charged the full room rate.

4. Payment Policy

• Payment is typically required at check-in or check-out.
• Accepted payment methods include all major credit cards, debit cards, and cash.
• A security deposit may be requested at check-in, refundable upon room inspection at check-out.

5. No Smoking Policy

• Smoking is strictly prohibited inside guest rooms and public areas.
• Designated smoking areas are available.

6. Alcohol and Drugs

• Guests are not allowed to bring alcoholic beverages unless specified by hotel management.
• Use of drugs or illegal substances is strictly prohibited.

7. Noise Policy

• Loud music and disruptive noise are not permitted.
• Quiet hours apply after 10:00 PM to ensure a peaceful environment.

8. Visitor Policy

• Visitors must check in at the front desk and are allowed only in the lobby or designated visitor areas.
• Overnight visitors are not permitted unless registered at check-in.

9. Damages and Losses

• Guests are responsible for any damages caused to hotel property. Charges may apply for repairs or replacements.
• The hotel is not responsible for loss or damage to personal belongings. In-room safes are provided for security.

10. Use of Hotel Facilities

• Hotel facilities such as the restaurant, spa, and gym are available only to registered guests.
• Additional charges may apply for some facilities and services. Advance reservations may be required.

11. Special Requests

• Requests like early check-in, late check-out, or extra bedding are subject to availability and may incur additional charges.

12. Liability Disclaimer

• The hotel is not responsible for injuries, accidents, or personal losses during your stay, except as required by law.

Cancellation Policy

Standard Cancellation

• Free Cancellation: Cancellations made up to 24 hours before check-in (10:00 AM on the arrival day) are free of charge.
• Late Cancellations: Cancellations within 24 hours of check-in will incur a charge equal to one night’s stay.

No-Show Policy

• If guests fail to check in on the scheduled date without prior cancellation, the full reservation amount will be charged.

Non-Refundable Reservations

• Non-refundable bookings are charged in full at the time of booking. No refunds will be issued for cancellations or modifications.

Special Offers or Promotions

• Cancellations for special promotional rates or discounts are subject to specific terms mentioned during booking and may be non-refundable.

Early Check-out

• No refund will be provided for early check-out unless specified by hotel management.

Refund Process

• Refunds, if applicable, will be processed to the original payment method within 7-10 business days.

Modifications

• Reservation modifications (such as date changes) are subject to availability and may incur additional charges based on the new booking terms.

Child Policy

• Children under the age of 6 stay free of charge when sharing existing bedding with parents.
• Extra beds or cots for children are available upon request, subject to availability and additional charges.

Pet Policy

• Pets are not allowed on the premises.